Shipping & Returns

Free Delivery on all orders, minimum spent £30.

We use DX Next Working Day services except for Thursdays orders after 3.00 pm and Fridays orders (there is no weekend transport, we send out the parcel Monday and the customer receives the parcel the following Tuesday)

We offer next day free UK delivery on all orders placed Monday, Tuesday, Wednesday, Thursday (till 3 pm).

 

Notice: Due to the spread of COVID-19 next working day delivery may not be guaranteed. 

Please note this will have an impact on all deliveries and there may be delays.

 

Order Date (Before 3 pm) Arrival Date

  

Monday -Tuesday (Next Working Day)

Tuesday -Wednesday (Next Working Day)

Wednesday -Thursday (Next Working Day)

Thursday -Friday (Next Working Day)

Friday -Following Tuesday

Saturday -Following Tuesday

Sunday -Following Tuesday

*Orders are dispatched Monday - Thursday for standard Next Working Day deliveries.

If your order is placed before 3.00 pm on Monday, Tuesday, Wednesday and Thursday it will be dispatched the same day and will be delivered the day after.

*We don't dispatch on weekends or bank/public holidays so please do keep this in consideration when placing your order.

 

We currently deliver to all UK (England, Wales, Scotland & Northern Ireland)

All prices on our website include VAT where appropriate.

 

Refund / Cancelation Policy

Our Goodwill policy

In addition to your statutory rights under consumer laws in the United Kingdom, we have a goodwill policy. Under our goodwill policy, within 35 days after you have received your products from us, you are not entirely satisfied with them you can return them together with your proof of purchase and we will refund you for or replace/exchange the returned items even though you may no longer have a right under the law for us to do so. We will refund the value of the items by using the same payment method which you used when you bought them from us, except where you do not have adequate proof of purchase. Where inadequate proof of purchase is not provided by you, we may instead choose to refund the value of the returned items by providing you with a International Food Centre gift card or vouchers for the equivalent value of the returned items. Our goodwill policy is however discretionary and some items are excluded from it such as items that are used or damaged by you, items where the seal or packaging has been broken by you, perishable items including food and flowers and made to order or personalised items.

 

Your legal rights

Your other legal rights to a refund, repair or replacement under consumer laws

Under consumer laws in the United Kingdom, we must supply our goods to you as described, fit for purpose and they must be of satisfactory quality. If we supply services to you, then we must supply them with reasonable care and skill.

During the expected lifespan of the product your legal rights under consumer laws in the United Kingdom entitle you to the following:

- up to 30 days: if you have changed your mind about the product you have purchased then unless the product is faulty, you have 30 days to return it in its original condition e.g. kept in the original packaging and labels and is undamaged and unused.

- up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

- over six months: if a fault develops after the first 6 months then you may be able to claim a refund or have the product repaired or replaced. However, we may require proof that the product is faulty.

- up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

Online purchases: Customers must inform the retailer that they wish to cancel within 14 days of receiving the goods. Customers then have 14 days to return the goods once the retailer has been informed. Refunds will be given within 14 days of receiving the goods back.  

 

Cancellation rights

Details of our goodwill policy as well as a description of your rights to refunds, repairs or replacements as described above within this section

You are also entitled under consumer laws in the United Kingdom to cancel your order if you are contracting with us online or by phone and, should you wish to do so, International Food Centre will refund and replace any products if you return them to us within 14 days after the day you receive them (so long as you have not unreasonably or unnecessarily handled or damaged them or their packaging). 

There may be some exceptions such as those listed below where, for reasons of hygiene, safety or under the law we are not able to refund or exchange items unless they are faulty or not as described or not fit for purpose or of satisfactory quality:    We will make the reimbursement no later than 14 days after the day we receive back from you any products supplied.